by Carla | Mar 19, 2019 | Coaching Staff, Emotional Intelligence, Leadership, Motivation, Self-management
When I first learned of the 6 critical elements of successful change I thought I had hit the jackpot. Here was a tool to both plan the change and analyze the emotional responses of staff: confusion, apathy, anxiety, resistance, and frustration. Whenever I observed...
by Carla | Feb 27, 2019 | Accountability, Self-management
Every manager knows to expect that there will always be more demands on their time than time available. Most are able to manage the day-to-day ebb and flow of work. It can get stressful, however, when demands are urgent yet seem unrealistic, when they come ‘at the...
by Carla | Feb 13, 2019 | Problem Solving, Self-management
As a manager, you will face many situations where you need to respond quickly to understand an issue and then make a decision to act. It could be that an employee comes to your office with a serious problem, or the boss asks what you think at a meeting on an issue you...
by Carla | Feb 6, 2019 | Accountability, Self-management
A frequent request I get from managers during training sessions is for help to better manage time. ‘Unless you’re Einstein’, I reply, ‘better stay away from metaphysics of managing the time-space continuum and focus instead on something that is under your...
by Carla | Jan 29, 2019 | Accountability, Coaching Staff, Self-management
I love those opportunities where you can discover something good out of something that seems to have gone wrong. A situation like this is where I am talking with an employee and fail to confront them on an issue where their performance is falling short of expectation....
by Carla Palmer | Dec 12, 2018 | Problem Solving, Self-management
Are you wondering what small gift to get the manager in your life – one with whom you live or work? Or, perhaps for yourself! A little, but powerful, book is Getting to YES: Negotiating Agreement Without Giving In. Written my Roger Fisher and William Ury of the...