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Managing emotions is a critical success factor in managing change – asking these 3 questions will help

Managing emotions is a critical success factor in managing change – asking these 3 questions will help

by Carla | Mar 19, 2019 | Coaching Staff, Emotional Intelligence, Leadership, Motivation, Self-management

When I first learned of the 6 critical elements of successful change I thought I had hit the jackpot. Here was a tool to both plan the change and analyze the emotional responses of staff: confusion, apathy, anxiety, resistance, and frustration. Whenever I observed...
Feeling pressured by the demands of others? State your priorities in 60 seconds to get their support.

Feeling pressured by the demands of others? State your priorities in 60 seconds to get their support.

by Carla | Feb 27, 2019 | Accountability, Self-management

Every manager knows to expect that there will always be more demands on their time than time available. Most are able to manage the day-to-day ebb and flow of work. It can get stressful, however, when demands are urgent yet seem unrealistic, when they come ‘at the...
Three steps to help you understand an issue and quickly move to action

Three steps to help you understand an issue and quickly move to action

by Carla | Feb 13, 2019 | Problem Solving, Self-management

As a manager, you will face many situations where you need to respond quickly to understand an issue and then make a decision to act. It could be that an employee comes to your office with a serious problem, or the boss asks what you think at a meeting on an issue you...
6 Steps to Prioritize Your Work Activity to Get the Most Important Things Done

6 Steps to Prioritize Your Work Activity to Get the Most Important Things Done

by Carla | Feb 6, 2019 | Accountability, Self-management

A frequent request I get from managers during training sessions is for help to better manage time. ‘Unless you’re Einstein’, I reply, ‘better stay away from metaphysics of managing the time-space continuum and focus instead on something that is under your...
Avoiding holding someone accountable? Look for guidance in what you think but don’t say.

Avoiding holding someone accountable? Look for guidance in what you think but don’t say.

by Carla | Jan 29, 2019 | Accountability, Coaching Staff, Self-management

I love those opportunities where you can discover something good out of something that seems to have gone wrong. A situation like this is where I am talking with an employee and fail to confront them on an issue where their performance is falling short of expectation....
A gift for the manager you care about (or yourself!)

A gift for the manager you care about (or yourself!)

by Carla Palmer | Dec 12, 2018 | Problem Solving, Self-management

Are you wondering what small gift to get the manager in your life – one with whom you live or work? Or, perhaps for yourself! A little, but powerful, book is Getting to YES: Negotiating Agreement Without Giving In. Written my Roger Fisher and William Ury of the...
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What previous Attendees said…

“Carla, the staff from Country Roads who have attended the Manager’s Boot Camp have demonstrated clear growth as confident, capable managers. Thank you for the role you and your team have played.”

“We came as a team. It was helpful to be in the same space with colleagues so that we can come back to our workplace and practice some of the suggestions with group input.”

“I liked the tools – The relaxed, accessible – yet professional – approach to the material – The pace of the day.”

“Enjoyed the opportunity to connect with other managers and benefit from one another’s experiences and advice.”

“Liked the practical tools I can use right away. Compact approach to frameworks to use when thinking about staff engagement individually, in groups, or at an organizational level.”

“The pace and the tools you offered were great. Mainly I appreciated the time set aside to think and share about my work, and the empathetic feeling in the room – as well as the hopefulness.”


Carla is the founder of The Manager’s Boot Camp. In this blog Carla draws on more than 30 years of management and executive leadership experience to support the development of managers. Carla has published in The Globe and Mail Leadership Lab, and has provided numerous presentations at provincial, national, and international conferences.

Contact Informtation

Carla Palmer
cpalmer@managersbootcamp.ca

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