by Carla | Apr 23, 2019 | Leadership, Problem Solving
This is Part II of a two-part blog post about hiring the right person. Its focus is on the interview, the reference check and decision-making. Part I of this blog post dealt with the first 8 steps leading up to the interview, to help you recruit the best pool of...
by Carla | Apr 3, 2019 | Problem Solving
It was the first week after his start that I realized I had made a bad hiring decision. Clients were complaining he was abrupt and negative, and most of staff had the same impression. His intellect and technical skills were evident so I provided feedback and coaching...
by Carla | Mar 6, 2019 | Coaching Staff, Problem Solving
There are several reasons why a problem at work, that seems relatively uncomplicated, turns out to be resistant to your efforts to make it better. For example, in dealing with an employee who consistently avoids talking with others, a manager may decide that the...
by Carla | Feb 13, 2019 | Problem Solving, Self-management
As a manager, you will face many situations where you need to respond quickly to understand an issue and then make a decision to act. It could be that an employee comes to your office with a serious problem, or the boss asks what you think at a meeting on an issue you...
by Carla | Jan 15, 2019 | Accountability, Problem Solving
As managers, we look for solutions when we are faced with persistent organizational issues. Perhaps staff are falling way short of productivity targets, or client complaints about staff communication are pouring in, or staff seem at war with each other over apparent...
by Carla Palmer | Dec 12, 2018 | Problem Solving, Self-management
Are you wondering what small gift to get the manager in your life – one with whom you live or work? Or, perhaps for yourself! A little, but powerful, book is Getting to YES: Negotiating Agreement Without Giving In. Written my Roger Fisher and William Ury of the...