Problem Solving | Managers Boot Camp

Managing through the pandemic – Resources Round-up #4 – How Leaders Reframe Difficult Situations to get the best out of their staff

by Carla | Jun 11, 2020 | Leadership, Motivation, Problem Solving, Resources Round-up

The Round Up is a regular offering by The Manager’s Boot Camp of various key resources with tips, tools and ideas to help you manage and lead through the pandemic crisis. You may have heard your mother say, ‘This too shall pass,’ or ‘When one window closes another...

Hiring the right person, Part II, 3 more steps: The Interview, Reference Checks and Decision-making

by Carla | Apr 23, 2019 | Leadership, Problem Solving

This is Part II of a two-part blog post about hiring the right person. Its focus is on the interview, the reference check and decision-making. Part I of this blog post dealt with the first 8 steps leading up to the interview, to help you recruit the best pool of...

8 steps to support hiring the right person – Part 1: What to do before the face-to-face interview

by Carla | Apr 3, 2019 | Problem Solving

It was the first week after his start that I realized I had made a bad hiring decision. Clients were complaining he was abrupt and negative, and most of staff had the same impression. His intellect and technical skills were evident so I provided feedback and coaching...

Five steps to find solutions for difficult employee behaviour

by Carla | Mar 6, 2019 | Coaching Staff, Problem Solving

There are several reasons why a problem at work, that seems relatively uncomplicated, turns out to be resistant to your efforts to make it better. For example, in dealing with an employee who consistently avoids talking with others, a manager may decide that the...

Three steps to help you understand an issue and quickly move to action

by Carla | Feb 13, 2019 | Problem Solving, Self-management

As a manager, you will face many situations where you need to respond quickly to understand an issue and then make a decision to act. It could be that an employee comes to your office with a serious problem, or the boss asks what you think at a meeting on an issue you...

Tips to help you see through and avoid expensive management fads

by Carla | Jan 15, 2019 | Accountability, Problem Solving

As managers, we look for solutions when we are faced with persistent organizational issues. Perhaps staff are falling way short of productivity targets, or client complaints about staff communication are pouring in, or staff seem at war with each other over apparent...

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What previous Attendees said…

“Carla, the staff from Country Roads who have attended the Manager’s Boot Camp have demonstrated clear growth as confident, capable managers. Thank you for the role you and your team have played.”

“We came as a team. It was helpful to be in the same space with colleagues so that we can come back to our workplace and practice some of the suggestions with group input.”

“I liked the tools – The relaxed, accessible – yet professional – approach to the material – The pace of the day.”

“Enjoyed the opportunity to connect with other managers and benefit from one another’s experiences and advice.”

“Liked the practical tools I can use right away. Compact approach to frameworks to use when thinking about staff engagement individually, in groups, or at an organizational level.”

“The pace and the tools you offered were great. Mainly I appreciated the time set aside to think and share about my work, and the empathetic feeling in the room – as well as the hopefulness.”

Carla is the founder of The Manager’s Boot Camp. In this blog Carla draws on more than 30 years of management and executive leadership experience to support the development of managers. Carla has published in The Globe and Mail Leadership Lab, and has provided numerous presentations at provincial, national, and international conferences.