by Carla | Nov 5, 2018 | Blog, Coaching Staff, Values
The recent experience of a woman being refused service at an insurance company in Alberta because she was breastfeeding is just one of many instances where the attitudes of your staff may interfere with the quality of service you expect them to provide to clients....
by Carla | Oct 21, 2018 | Blog, Leadership, Self-management
‘She’s way out of her league’ is how Barry Zekelman of the Steel Industry described Chrystia Freeland’s handling of the NAFTA negotiations and the continuation of tariffs. I don’t have superior knowledge of the complex issues of international trade negotiations, and...
by Carla | Oct 15, 2018 | Accountability, Blog, Coaching Staff, Leadership
The words, ‘I need to speak to the manager’, often signal a complaint is on its way. In some way a person’s expectations were not met, or harm was done. Not only do we have to deal with this as managers, we probably have also made complaints of our own based on...
by Carla | Oct 7, 2018 | Blog, Uncategorized
Please click on this link, Autumn, by Susan Whelehan to read her poem in the spirit of Thanksgiving and the Autumn season. My best wishes for a wonderful holiday!
by Carla | Sep 30, 2018 | Blog, Coaching Staff, Leadership, Self-management
Managers often ask me, ‘how do I stay calm in the face of doing something I feel uncomfortable about?’ In response, I first talk about their internal state when all feels ‘right’. When your thoughts, beliefs and actions are in agreement with each other. There is no...
by Carla | Sep 23, 2018 | Accountability, Blog, Leadership
As a manager you likely supervise others and report to a boss. It sometimes feels like you are sandwiched between the two when expectations differ. Your role as a manger is to lead your staff in the implementation of your organization’s objectives. To do so, it is...