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Refusing the right to breastfeed…what to do when staff attitudes get in the way of serving clients

Refusing the right to breastfeed…what to do when staff attitudes get in the way of serving clients

by Carla | Nov 5, 2018 | Blog, Coaching Staff, Values

The recent experience of a woman being refused service at an insurance company in Alberta because she was breastfeeding is just one of many instances where the attitudes of your staff may interfere with the quality of service you expect them to provide to clients....
‘She’s way out of her league.’… 6 strategies to manage dismissive criticism in the workplace

‘She’s way out of her league.’… 6 strategies to manage dismissive criticism in the workplace

by Carla | Oct 21, 2018 | Blog, Leadership, Self-management

‘She’s way out of her league’ is how Barry Zekelman of the Steel Industry described Chrystia Freeland’s handling of the NAFTA negotiations and the continuation of tariffs. I don’t have superior knowledge of the complex issues of international trade negotiations, and...
‘I need to speak to the manager…’

‘I need to speak to the manager…’

by Carla | Oct 15, 2018 | Accountability, Blog, Coaching Staff, Leadership

The words, ‘I need to speak to the manager’, often signal a complaint is on its way. In some way a person’s expectations were not met, or harm was done. Not only do we have to deal with this as managers, we probably have also made complaints of our own based on...
Happy Thanksgiving from The Manager’s Boot Camp

Happy Thanksgiving from The Manager’s Boot Camp

by Carla | Oct 7, 2018 | Blog, Uncategorized

Please click on this link, Autumn, by Susan Whelehan to read her poem in the spirit of Thanksgiving and the Autumn season. My best wishes for a wonderful holiday!
You Can Be A Calm Manager by Asking These 4 Questions

You Can Be A Calm Manager by Asking These 4 Questions

by Carla | Sep 30, 2018 | Blog, Coaching Staff, Leadership, Self-management

Managers often ask me, ‘how do I stay calm in the face of doing something I feel uncomfortable about?’ In response, I first talk about their internal state when all feels ‘right’.  When your thoughts, beliefs and actions are in agreement with each other.  There is no...
Feeling squeezed between your boss’s and subordinates’ expectations? Four steps to release the pressure.

Feeling squeezed between your boss’s and subordinates’ expectations? Four steps to release the pressure.

by Carla | Sep 23, 2018 | Accountability, Blog, Leadership

As a manager you likely supervise others and report to a boss. It sometimes feels like you are sandwiched between the two when expectations differ. Your role as a manger is to lead your staff in the implementation of your organization’s objectives. To do so, it is...
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What previous Attendees said…

“Carla, the staff from Country Roads who have attended the Manager’s Boot Camp have demonstrated clear growth as confident, capable managers. Thank you for the role you and your team have played.”

“We came as a team. It was helpful to be in the same space with colleagues so that we can come back to our workplace and practice some of the suggestions with group input.”

“I liked the tools – The relaxed, accessible – yet professional – approach to the material – The pace of the day.”

“Enjoyed the opportunity to connect with other managers and benefit from one another’s experiences and advice.”

“Liked the practical tools I can use right away. Compact approach to frameworks to use when thinking about staff engagement individually, in groups, or at an organizational level.”

“The pace and the tools you offered were great. Mainly I appreciated the time set aside to think and share about my work, and the empathetic feeling in the room – as well as the hopefulness.”


Carla is the founder of The Manager’s Boot Camp. In this blog Carla draws on more than 30 years of management and executive leadership experience to support the development of managers. Carla has published in The Globe and Mail Leadership Lab, and has provided numerous presentations at provincial, national, and international conferences.

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Carla Palmer
cpalmer@managersbootcamp.ca

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