Managing emotions is a critical success factor in managing change – asking these 3 questions will help
When I first learned of the 6 critical elements of successful change I thought I had hit the jackpot. Here was a tool to both plan the change and analyze the emotional responses of staff: confusion, apathy, anxiety, resistance, and frustration. Whenever I observed...read more
There are several reasons why a problem at work, that seems relatively uncomplicated, turns out to be resistant to your efforts to make it better. For example, in dealing with an employee who consistently avoids talking with others, a manager may decide that the...read more
Feeling pressured by the demands of others? State your priorities in 60 seconds to get their support.
Every manager knows to expect that there will always be more demands on their time than time available. Most are able to manage the day-to-day ebb and flow of work. It can get stressful, however, when demands are urgent yet seem unrealistic, when they come ‘at the...read more
As a manager, you will face many situations where you need to respond quickly to understand an issue and then make a decision to act. It could be that an employee comes to your office with a serious problem, or the boss asks what you think at a meeting on an issue you...read more
A frequent request I get from managers during training sessions is for help to better manage time. ‘Unless you’re Einstein', I reply, 'better stay away from metaphysics of managing the time-space continuum and focus instead on something that is under your control:...read more