by Carla | Mar 19, 2019 | Coaching Staff, Emotional Intelligence, Leadership, Motivation, Self-management
When I first learned of the 6 critical elements of successful change I thought I had hit the jackpot. Here was a tool to both plan the change and analyze the emotional responses of staff: confusion, apathy, anxiety, resistance, and frustration. Whenever I observed...
by Carla | Mar 6, 2019 | Coaching Staff, Problem Solving
There are several reasons why a problem at work, that seems relatively uncomplicated, turns out to be resistant to your efforts to make it better. For example, in dealing with an employee who consistently avoids talking with others, a manager may decide that the...